Privacy Policy - Rewire 180
Last Updated: February 2026
Effective Date: February 4, 2026
1. Introduction
At Rewire 180, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.
2. Information We Collect
Personal Information:
- Name, email address, phone number
- Date of birth, gender
- Billing and payment information
- Physical measurements (weight, height, body composition)
- Health history and fitness goals
- Photos/videos for progress tracking
Usage Information:
- App login frequency and session duration
- Pages visited and features used
- Device type and operating system
- IP address and location data
- Interaction with coaching content
Communication:
- Messages between you and your coach
- Support tickets and inquiries
- Feedback and survey responses
3. How We Use Your Information
We use your information to:
- Deliver personalized coaching and training plans
- Track progress and adjust programs
- Process payments and manage billing
- Send you coaching materials, updates, and announcements
- Respond to support requests
- Improve our platform and services
- Comply with legal obligations
- Analyze trends and performance
4. Data Sharing
We do NOT sell your personal data.
We may share information with:
- Payment processors (Stripe, PayPal) - for billing only
- Cloud storage providers (AWS, Google Cloud) - encrypted
- Customer support tools (Zendesk) - limited access
- Legal authorities - if required by law
- Emergency services - if your safety is at risk
Your coach can only access information relevant to your coaching.
5. Data Security
- All data is encrypted in transit (SSL/TLS)
- Passwords are hashed and never stored in plain text
- We use secure servers and regular security audits
- Access is limited to authorized personnel only
- We comply with GDPR and UK Data Protection Act
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (right to be forgotten)
- Withdraw consent at any time
- Export your data in a portable format
- Lodge a complaint with the ICO (Information Commissioner's Office)
7. Data Retention
Account Data
Retained for 2 years after program completion
Payment Records
Retained for 7 years (legal requirement)
Progress Photos/Videos
Retained until you request deletion
Communication Logs
Retained for 1 year
8. Cookies & Tracking
We use cookies to:
- Remember your login
- Track usage analytics (Google Analytics)
- Improve user experience
You can disable cookies in your browser settings.
9. Third-Party Links
Our website contains links to external sites. We're not responsible for their privacy practices. Review their policies independently.
10. Children's Privacy
Our services are not intended for anyone under 18. We do not knowingly collect data from minors. If you're a parent and believe we've collected your child's data, contact us immediately.
11. Policy Changes
We may update this Policy periodically. We'll notify you via email of material changes.
12. Contact
We'll respond to all privacy inquiries within 5 business days.